What should I do if the merchant has encountered a Kill switch error message after KYC verification?

If the merchant is seeing the below error message on the screen, please inform the merchant that services are down at the lending partner ends. They can retry after some time.

Error message: 
Unable to proceed
Our lending partner is unable to process your request right now. We’ll notify you as soon as this is resolved.

Tap here to check how to raise a ticket if such situation occurs.