Why is my payment pending?
Most UPI payments are completed instantly. Very rarely, due to technical issues, the receiver's bank takes longer than usual to deposit the money into the account.

Where is the money?
The money is absolutely safe with the receiver bank.

How long will it take to deposit the money?
The receiver bank should not take more than 48 hours to deposit the money.

What if the deposit does not happen in 48 hours?
We keep checking the status with the receiver bank for all pending payments. In case the payment does not get completed in 48 hours, we will escalate this with senior banking management.

What if my payment fails?
If for some reason, the receiver bank is unable to deposit the money, you will get a refund of the entire amount back to your account.

Can you reverse this payment?
Banks do not allow us to cancel or reverse a payment once it is initiated. We request you to not initiate this payment again until we receive a confirmation on the final status from the receiver's bank.