Steps to share a copy of the receiver's bank statement
We'd like to pass on your issue as feedback to the receiver's bank so that they can work on preventing such issues in the future
To do that, we need you to share with us the receiver's latest bank statement. Here are some instructions for you.
- Ask the receiver to log into their bank's website or app.
- They'll need to take a screenshot of their bank statement or download it, starting from the date the payment was made by you.
   Note: Please ask the receiver to ensure that their account number is visible in the screenshot, and that the bank statement is not password protected. 
- Reply to this ticket with the bank statement that the receiver sends over to you.

How this can help?
Sometimes, banks face delays in depositing the amount to the receiver's account even after the confirmation of successful payment. We're continually working with banks to pass on feedback about such delays. When you share the bank statement, we'll use it as proof to send over to the receiver's bank, and this may help prevent such issues in the future.

Is it safe to share the receiver's statement with PhonePe?
When you reply to a ticket on the PhonePe app with a copy of the receiver's bank statement, please be assured that any confidential information is absolutely safe with us.

Please note that PhonePe will never send emails asking for any account or statement details. To keep account details safe, please make sure that you don't share bank statements anywhere except on the ticket we've created on your PhonePe app.