Why is my bill payment pending?
While most bill payments are instant, in very rare cases the operator may take additional time to process your bill payment.

When will the bill payment be completed?
In case your bill payment is pending, the service provider may take upto 1 hour to confirm the status of your recharge to us. In very rare cases, operators may take upto 24 hours to confirm your payment.

What if my bill payment fails?
In the rare case that your bill payment fails, don't worry. The service provider will refund the entire amount back to your account.

Will I be charged a late fee?
Don't worry, you will not be charged a late payment fee as long as you've paid your bill before the due date.
In case of credit card payments, your card issuing bank typically takes upto 2 working days to process your bill payment. They will not charge you a late fee as long as they record your bill payment on or before the due date.
We recommend that you always make bill payments before 2-3 working days from the due date to avoid having to pay a late fee.