What if my payment is successful but the money has not reached the receiver?

A payment is marked successful on PhonePe only after we receive a confirmation from the receiver’s bank that the money has reached them. Banks usually deposit the money into the receiver’s account instantly for UPI payments. In rare cases, due to technical issues, they may take upto 5 days from the payment date to deposit the money. Please ask the receiver to check the relevant bank account statement after 5 days for a confirmation. 

Note: If you’ve sent money to a PhonePe user or PhonePe UPI ID, the money will be credited to the bank account that the receiver set as their primary bank account on PhonePe at the time of payment. The receiver can view the payment details within the History section of their PhonePe app to know into which account the money is deposited. 

Learn more about why banks need 5 days to complete the payment.