Share the insurance card and ID Proof at the hospital's insurer desk. Receive the pre-authorization form and submit the duly filled pre-authorization form.
You can proceed with the treatment if the pre-authorization request is approved. The insurer will cover the treatment costs as per the policy's terms.
Planned hospitalisation - Notify the insurer at least 72 hours before any planned hospitalisation.
Medical emergency - Notify the insurer within 48 hours of hospitalisation in an emergency.
For reimbursement of medical expenses,
You need to provide necessary documents to the insurer within 30 days of discharge from the hospital and for reimbursement of post-hospitalisation expenses within 15 days.
Write an email or call the insurance helpdesk of your insurer
You can also contact PhonePe relationship manager for any help during your claim process.