What documents do I have to submit for a claim?

You will have to submit the purchase invoice of your mobile to file a claim. Apart from this, you will also be asked to submit a few other documents based on the repair service type, 

• For pick up repair service
  - Photos of the damaged mobile. The photos should capture visible damages from all 4 angles, the back of the mobile, and the IMEI number.
  - Mobile purchase invoice
  - Photo identity proof
  - Any other relevant documents as requested by the vendor
• For self repair and reimbursement service
  - Photos of the damaged mobile. The photos should capture visible damages from all 4 angles, the back of the mobile, and the IMEI number.
  - Mobile purchase invoice
  - Repair estimate from your mobile brand’s authorised service centre (before repair)
  - Bill or invoice for the repair (after repair)
  - Cancelled cheque of an account that you hold with any bank
  - Photo identity proof
  - Any other relevant documents as requested by the insurer

Learn more about tracking the status of your claim.