If you wish to change your registered phone number on PhonePe, you can log out of your current account and create your new account by registering with the new number.

You can deactivate your previous account by raising a request with us.  Before doing so, please ensure that you have: 

• Removed/deleted your active AutoPays
• Used your PhonePe Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹1. 
• Sold any gold you've purchased on PhonePe, or have had it delivered
• Closed UPI Lite 
• Completely used your PhonePe Gift Card balance

When changing your phone number, it’s important that you secure your personal details by:

• Deleting your payment reminders, saved addresses, and saved card details
• Unlinking your bank account

To raise a deactivation request, please tap the button below.
 

If you are surrendering your SIM card, please make sure to deactivate your existing PhonePe account which is linked to the mobile number that you are surrendering.  

You can deactivate your previous account by raising a request with us.  Before doing so, please ensure that you have: 

• Removed/deleted your active AutoPays
• Used your PhonePe Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹1. 
• Sold any gold you've purchased on PhonePe, or have had it delivered
• Closed UPI Lite 
• Completely used your PhonePe Gift Card balance

When surrendering your SIM, it’s important that you secure your personal details by:

• Deleting your payment reminders, saved addresses, and saved card details
• Unlinking your bank account

To raise a deactivation request, please tap the button below.
 

If you have another PhonePe account that you would like to continue using, you can choose to deactivate one of the accounts by raising a deactivation request with us.  Before doing so, please ensure that you have: 

• Removed/deleted your active AutoPays
• Used your PhonePe Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹1. 
• Sold any gold you've purchased on PhonePe, or have had it delivered
• Closed UPI Lite 
• Completely used your PhonePe Gift Card balance

When using your other PhonePe account, it’s important that you secure your personal details by:

• Deleting your payment reminders, saved addresses, and saved card details
• Unlinking your bank account

To raise a deactivation request, please tap the button below.

For more information on your PhonePe account post deactivation, please contact our customer support team.

Please note that PhonePe strives to ensure best-in-class experience for our users. Please tap the link below to tell us more about your issue. We are always here to help.