If you wish to change your registered phone number on PhonePe, you will need to deactivate your existing PhonePe account and create a new one. You can deactivate your account by raising a deactivation request with us.

Before doing so, please ensure that you have: 

• Received all pending refunds 
• Received support and closed all issues related to cancelled orders and bookings
• Used all reward coupons you’ve received
  Note: Unused rewards will expire when you deactivate your account.
• Used your Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹1. 
• Unlinked all your bank accounts
  Note: Please ensure you withdraw any wallet balance, if applicable, to your bank account before unlinking.  
• Deleted all your saved card details
• Sold any gold you've purchased on PhonePe, or have had it delivered

To raise a deactivation request, please tap the button below.

If you are surrendering your SIM card, please make sure to deactivate your existing PhonePe account which is linked to the mobile number that you are surrendering. To do so, you can raise a deactivation request with us.

Before doing so, please ensure that you have: 

• Received all pending refunds 
• Received support and closed all issues related to cancelled orders and bookings
• Used all reward coupons you’ve received
  Note: Unused rewards will expire when you deactivate your account.
• Used your Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹1. 
• Unlinked all your bank accounts
  Note: Please ensure you withdraw any wallet balance, if applicable, to your bank account before unlinking.  
• Deleted all your saved card details
• Sold any gold you've purchased on PhonePe, or have had it delivered

To raise a deactivation request, please tap the button below.

If you have another PhonePe account that you would like to continue using, you can choose to deactivate one of the accounts by raising a deactivation request with us. 

Before doing so, please ensure that you have: 

• Received all pending refunds 
• Received support and closed all issues related to cancelled orders and bookings
• Used all reward coupons you’ve received
  Note: Unused rewards will expire when you deactivate your account.
• Used your Wallet balance for payments, or withdrawn the balance, if applicable
  Note: If you are a min-KYC user and you wish to withdraw your withdrawable wallet balance to your bank account, you will need to close your PhonePe Wallet. To close your wallet, you will need to have a minimum balance of ₹ 1. 
• Unlinked all your bank accounts
  Note: Please ensure you withdraw any wallet balance, if applicable, to your bank account before unlinking.  
• Deleted all your saved card details 
• Sold any gold you've purchased on PhonePe, or have had it delivered

To raise a deactivation request, please tap the button below.

For more information on your PhonePe account post deactivation, please contact our customer support team.

Please note that PhonePe strives to ensure best-in-class experience for our users. Please tap the link below to tell us more about your issue. We are always here to help.