What if I am unable to scan any QR code?
Ensure that you’re using the latest version of the PhonePe app, you have good internet connectivity, and your phone camera is not being used by another app and then, try scanning a QR code.
If you’re still unable to scan, troubleshoot by following the steps below:
- Go to phone settings on your Android device.
- Tap Apps & notifications and tap Google Play Services.
- Tap Storage & cache and tap Clear cache.
- Tap Clear storage and tap Clear all data.
- Tap OK.
If the issue persists, close the PhonePe app, restart your phone, and then try scanning the QR code.
If following these steps didn’t help you fix this issue, tap Contact Us to send us a picture of the QR code that you’ve been trying to scan.
