What if I don’t receive the payment request notification or SMS?

If you do not receive the payment request notification on your PhonePe app, please follow the below steps:

1. Open the PhonePe app and tap Notifications (bell icon) on the top right corner of the home screen.
2. Refresh the notifications screen by swiping the screen down.
3. If you still don’t see the notification, try again after closing and reopening your PhonePe app.

Note: Ensure that you have good internet connectivity.

If you do not receive the payment request notification through SMS, please ensure the following: 

• You have good mobile network connectivity.
• You have not enabled DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings > Apps & Notifications > Notifications > Do Not Disturb.

If you have ensured the above checks, but you still do not receive either of the payment request notifications, please make your payment using another mode.