What if I don’t receive the payment request notification or SMS?
If you do not receive the payment request notification on your PhonePe app, please follow the below steps:
- Open the PhonePe app and tap Notifications (bell icon) on the top right corner of the home screen.
- Refresh the notifications screen by swiping the screen down.
- If you still don’t see the notification, try again after closing and reopening your PhonePe app.
Note: Ensure that you have good internet connectivity.
If you do not receive the payment request notification through SMS, please ensure the following:
- You have good mobile network connectivity.
- You have not enabled DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings > Apps & Notifications > Notifications > Do Not Disturb.
If you have ensured the above checks, but you still do not receive either of the payment request notifications, please make your payment using another mode.