What if I have an issue with my order?

We take full responsibility for all issues related to your payment made using PhonePe. However, the service provider/merchant that you transacted with on their website or app will be better placed to resolve any of your order fulfilment/service-related issues. 

For example, you have made a bus booking on an external app or website using PhonePe as the payment mode.

1. For any queries regarding payment pending or failure, please reach out to us. 
2. For any issues, after a successful payment through PhonePe, which is related to itinerary, operator issues, bus service, refund, and so on, please reach out to the customer support of the respective merchant directly.