What if I have an issue with my order?
We take full responsibility for all issues related to your payment made using PhonePe. However, the service provider/merchant that you transacted with on their website or app will be better placed to resolve any of your order fulfilment/service-related issues.
For example, you have made a bus booking on an external app or website using PhonePe as the payment mode.
- For any queries regarding payment pending or failure, please reach out to us.
- For any issues, after a successful payment through PhonePe, which is related to itinerary, operator issues, bus service, refund, and so on, please reach out to the customer support of the respective merchant directly.