What if the merchant accepts my order or booking and then cancels my order or booking?

If your order or booking is cancelled by the merchant, they will initiate a refund for your amount immediately. 

Note: While PhonePe takes complete responsibility for any payment-related issues, we believe that the merchant on whose app you placed your order or made a booking will be better placed to resolve any order-related or booking-related issues. 

We request you to directly contact the merchant for any questions regarding your order.