What if my order or booking is pending on PhonePe after I have made the payment?

Merchants normally acknowledge your order or booking instantly. However, sometimes due to technical issues, the confirmation of your order or booking may be delayed. In such cases, if the merchant takes too long to acknowledge your order or booking, PhonePe will cancel the payment and initiate a refund immediately. You will receive your money in your account depending on the payment mode you’ve used.

Important: While PhonePe takes complete responsibility for any payment-related issues, we believe that the merchant on whose app you placed your order or made a booking will be better placed to resolve any order-related issues. 

If you have any more order or booking-related questions, please contact the merchant directly. 

If you have any other payment-related issues, tap the button below and select a relevant payment. 

Learn more about refunds.