What if my order or booking is successful on PhonePe but the merchant has not confirmed it?

Usually, the merchant will send you a confirmation of your order or booking on your registered mobile number or email address. In case you do not receive a confirmation, please check the merchant’s app on PhonePe Switch to see if your order has been confirmed. 

If you see that your order or booking is not confirmed, we request you to contact the merchant directly. 

Important: While PhonePe takes complete responsibility for any payment-related issues, we believe that the merchant on whose app you placed your order or made a booking will be better placed to resolve any order-related or booking-related issues.