What if my order or booking is pending after I have made the payment?

Merchants normally acknowledge your order or booking instantly. However, sometimes due to technical issues, the confirmation of your order or booking may be delayed. In such cases, if the merchant takes too long to acknowledge your order or booking, PhonePe will cancel the payment and initiate a refund immediately. You will receive your money within 1 working day. 
    
Important: While PhonePe takes complete responsibility for any payment-related issue, we believe that the merchant on whose app you placed your order or made a booking will be better placed to resolve any order-related or booking-related issues. If you have any more questions about your order or booking, we request you to directly contact the merchant.