How do I track the delivery of my gold coin or bar?

You can track the delivery of your gold coin or bar using the Air Waybill (AWB) number and the tracking link that will be shared with you through SMS and email. You will receive this SMS within 2 days from the date you raised the delivery request.

Alternatively, you can track your delivery on your PhonePe app as follows:

  1. Tap History on the PhonePe app home screen.
  2. Select the relevant payment.
  3. Tap Track Order to get the delivery status of your order

Note: The delivery will only be attempted twice. If you’re not available on both days, the gold provider will cancel the delivery and transfer your gold balance to your gold locker after deducting making and delivery charges.