Payment Statuses

UPI payments on PhonePe are direct bank-to-bank transfers, and are quick and instant

Sometimes, however, payments may take longer than usual or may fail due to several reasons. 

Here is all you to need to know about the different payment statuses:

Success

If you see this screen, it means that your UPI payment is successfully completed.

When you make a UPI payment to a contact or to a merchant/biller/service provider: 
Your bank has received your payment request 
Your payment amount is debited 
The receiver’s bank has accepted your payment 
The receiver’s bank will deposit the amount into the receiver’s bank account 
(Only for payments to merchants/billers/service providers) Merchant will process your request 

Note: In case of payments to merchants/billers/service providers, processing of your request will be done by the respective merchant or biller as per their defined timelines. Learn more about payments to merchants/billers/service providers.

See also: 

Pending

If you see this screen, it means that your UPI payment is stuck due to some technical difficulties either at your bank’s end or the receiver’s bank end. 

When you make a UPI payment to a contact or to a merchant/biller/service provider: 
Your bank has received your payment request 
Your payment amount is debited 
The receiver’s bank has accepted your payment 
The receiver’s bank has deposited the amount into the receiver’s bank account 
(Only for payments to merchants/billers/service providers)Merchant will process your request 

It may take anywhere between 5 mins to 2 days for the bank to update the final status of your pending payment. This is completely dependent on the bank. 

Sometimes, your payment amount may get debited from your bank account. Please note that your money is always safe with the bank

Once the final status is updated, you payment will be marked:
Successful - Your amount will reach the receiver’s account. (In case you made the payment to a merchant/biller/service provider, your request will get processed.)
Failed - You can make the payment again. If your amount is debited, your money will be refunded to your bank account. Learn more about refunds.

See also:

 

Failed

If you see this screen, it means that your UPI payment has failed.
Some of the most common reasons for failure are: 

Wrong UPI PIN

Insufficient balance in your account

Technical issues at your bank or the receiver’s bank 

Network issues at UPI 

Bank or UPI daily payment limits

Security reasons

Other bank-related issues

When a UPI payment fails, your money may or may not get debited depending on the reason for failure. If your money is debited, please be sure that it is absolutely safe with your bank, and will be refunded into your account. 

Learn more about refunds.

See also: