Why did my Video Verification (Video KYC) fail?

Your Video Verification (Video KYC) may fail if,

• There is an internet connectivity issue
• There is an issue with your audio or video
• You have shared incorrect responses
• There is any suspicious or inappropriate behaviour during the call
• The information you have shared does not match our records
• If you are a minor (below 18 years)
• There are technical issues

If you need any other information regarding this, please tap the button below and we’ll help you.