Why am I unable to complete my Full KYC?

You may be unable to complete your Full KYC due to any of the below reasons:

• You entered an incorrect OTP, Virtual ID (VID), Aadhaar number, or PAN
• You exceeded the number of OTP attempts
• There is a technical issue at UIDAI/NSDL
• Your PAN or Aadhaar number is suspended, cancelled, inactive, or blocked
• Your name on your PAN is different from that on your Aadhaar
• Your video verification failed
• Your PAN or Aadhaar is already linked to another Wallet
• You did not complete the Full KYC verification process within 3 days of completing your Aadhaar verification.

Note: Another reason you may not be able to complete your Full KYC is if the option is not enabled for you yet. If you wish to have this option, please tap the button below.

Related question(s):
Why did my Video Verification (Video KYC) fail?
Why did my Full KYC verification session expire?
What if I don’t receive an OTP for my Aadhaar verification?