What if I’m not available to receive the delivery of my gold coin or bar on the scheduled delivery date?

If you can’t receive the delivery of your gold coin or bar on the scheduled delivery date for any reason, please contact the delivery partner for further assistance. You can find the delivery partner’s details using the AWB number and the tracking link that will be shared with you through email and SMS. 

Note: The delivery will only be attempted twice. If you’re not available on both days, the gold provider will cancel the delivery and transfer your gold balance to your gold locker within 7 days from the cancellation date after deducting making and delivery charges. 

Learn more about raising a delivery request for the gold you’ve purchased on PhonePe.