If you see this screen, it means that your payment using PhonePe Wallet is successfully completed. 

Your payment amount is debited from your PhonePe Wallet
The merchant’s/biller’s bank has accepted your payment 
The merchant’s/biller’s bank has deposited the amount into the merchant’s/biller’s bank account 
Merchant/Biller will process your request 

Note: In case of payments to merchants/billers/service providers, processing of your request will be done by the respective merchant or biller as per their defined timelines. Learn more about .

If you see this screen, it means that your payment using PhonePe Wallet is stuck due to some technical difficulties.

Your payment amount is debited from your PhonePe Wallet
The merchant’s/biller’s bank has accepted your payment 
The merchant’s/biller’s bank has deposited the amount into the merchant’s/biller’s bank account 
Merchant/biller will process your request 

It may take anywhere between 5 mins to 2 days for the merchant/biller to update the final status of your pending payment. This is completely dependent on the merchant/biller.

Important: Your money is absolutely safe and will be refunded if your payment fails. 

Once the final status is updated, you payment will be marked:
Successful - Your amount will reach the merchant’s/biller’s account, and your request will be processed. 
Failed - You can make the payment again. The amount that is debited from your PhonePe Wallet will be immediately refunded to your wallet. Learn more about refunds.

If you see this screen, it means that your payment using PhonePe Wallet has failed.

Some of the most common reasons for failure are: 
Insufficient balance in the wallet 
Technical or network issues
Security reasons

When a payment using your PhonePe Wallet fails, your money may be debited. Please be sure that your money is safe and will be immediately refunded into your wallet. 

Learn more about refunds.