Why is my money deducted for my failed payment?

If your money is deducted from your bank account for a failed payment, there is no need to worry as your money is absolutely safe with your bank. The amount will be refunded into your account within 3 to 5 days from the date you made the payment. You can check your relevant bank account statement after 5 days for a refund confirmation.

In the unlikely event that your bank fails to refund the amount within 5 days from the payment date, please contact them with the Unique Transaction Reference (UTR) number for the payment. They will help you with this.

Note: In some error scenarios, your bank may refund your deducted amount immediately. As you may experience a delay in receiving an SMS from your bank about such refunds, we recommend that you check the relevant account statement for a confirmation.

Learn more about delays in refunds from banks.